FAQ

We generally accept Xtranfer, paypal, T/T payment methods.

We will send out the goods within 3-10 working days after receiving the payment, if you have customised requirements, the delivery time will be extended to about 30 days.

There are three main types: Level 1 (standard home outlets), Level 2 (dedicated home or public chargers), and DC fast chargers (public charging stations for rapid charging).

1. Check the vehicle manual or open the car charging port todetermine the type of charging interface.
2. If Type 1 interface,choose Type 1 charger.If Type 2 interface,choose Type 2 charger.If GB/T interface,please make a note in the order and contact seller.

For sample orders or small goods we usually use international express delivery, usually will be delivered in 7-15 working days (if encountered holidays or special circumstances may be delayed); for bulk goods we usually use sea freight, the specific time depends on the destination country and the ship schedule, may be more than a month.

Charging time varies by charger type and battery size. Level 1 chargers can take 8-20 hours, Level 2 chargers typically take 4-8 hours, and DC fast chargers can charge an EV to 80% in about 30 minutes.

While some homeowners may choose to install a Level 1 charger themselves, Level 2 chargers typically require professional installation to ensure safety and compliance with electrical codes.

Consider the charger’s compatibility with your vehicle, charging speed, installation requirements, and any additional features like Wi-Fi connectivity or energy monitoring.

Regular maintenance includes checking connections, ensuring the charger is clean, and monitoring for any error messages or performance issues.

Yes, most EV chargers are designed to be weatherproof and safe for use in various conditions. However, always follow manufacturer guidelines and ensure proper installation.

Most EV chargers are designed to be compatible with a wide range of electric vehicles, but it’s important to check that the charger and your vehicle use the same connector type.

Ensure your charger is installed by a qualified electrician, follow manufacturer instructions, regularly inspect the charger for any damage, and use it in accordance with safety guidelines.

First, check the power source and connections. If the issue persists, refer to the charger’s manual for troubleshooting tips or contact customer support for assistance.